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FAQs - Timberplay

Welcome to Timberplay, where we aim to provide innovative and inspiring play spaces for children. If you have questions about our products, services, or the Timberplay experience, you're in the right place! Below are some frequently asked questions to guide you:

1. What makes Timberplay unique in the play industry?

At Timberplay, we take pride in our commitment to creating play spaces that go beyond the ordinary. Our bespoke designs, sustainable materials, and focus on play value set us apart. We believe in fostering creativity and imagination through our thoughtfully crafted play structures and re-introducing the current generation of children to the outdoors again.

2. How do I request a custom play solution for my project?

Creating tailored play solutions is our specialty. Simply head to the "Contact Us" page on our website and fill out the form with your project details. Our dedicated team will get in touch with you to discuss your vision and create a customized plan that fits your needs. Alternatively, feel free to give us a call

3. Are Timberplay products environmentally friendly?

Absolutely! Sustainability is at the core of what we do. Our manufactureurs, Richter, are based in Germany and get all wood from the mountains, replanting for any that are cut down in the process. By sourcing the wood from here, they do not require treating with chemicals and can grow naturally. The wood used is strong and durable in all weathers meaning it is very long-lasting. Our products are designed to minimize environmental impact. Explore our commitment to sustainability in the "About Us" section to learn more about our eco-friendly practices.

4. Can Timberplay assist with installation and maintenance?

Yes, we provide end-to-end solutions, including installation and maintenance services. Our experienced team ensures that your play space is not only beautifully designed but also safe and well-maintained for years to come.

5. How long does it take to receive a quote for a project?

We understand the importance of timely responses. Once you submit your project details, our team strives to provide you with a comprehensive quote within 48 hours. However, complex projects may require additional time for a thorough evaluation.

6. Are Timberplay products compliant with safety standards?

Absolutely. Safety is our top priority. All Timberplay products comply with international safety standards. Our team rigorously tests each structure to ensure it meets or exceeds safety requirements, providing peace of mind for both parents and caregivers.

7. Can I view Timberplay products in person before making a decision?

Certainly! Visit our "Showrooms" section to find the nearest location where you can explore our play structures firsthand. Experiencing our products in person can help you make an informed decision about creating an exciting play space for your community.

8. How do I stay updated on Timberplay news and new product launches?

Stay connected with Timberplay by subscribing to our newsletter. You'll receive regular updates on the latest news, product launches, and exciting projects. Join our community and be a part of the Timberplay journey!

Remember, if you have specific questions or need personalized assistance, feel free to reach out to our team through the "Contact Us" page. We're here to bring your vision to life and create unforgettable play experiences for children.

9. What species of wood does Timberplay use?

Timberplay work with Robinia and Mountain Larch - both known to be strong and durable. 

10. When was Timberplay founded?

Timberplay was founded in 2001 by Managing Director, Paul Collings. It became known for installing the prestigious Princess Diana playground in the heart of London. 20 years later, Timberplay is the exclusive supplier of Richter across the UK, Middle East and India. 

If you have any other questions, please feel free to Contact Us.